Customer Service Training Ideas and Activities for Busy Teams ......
1. Road Trip Duration: 5-10 minutes What You’ll Need: Paper and pens This activity is adapted from 10 Customer Service Activities To Supercharge Your Team . Have groups of two to four get together and decide collectively what are the three best items to bring on a trip. Give them a short amount of time and then ask them to share their answers. Afterwards, direct them into the point of specificity. If a person says clothes, for example, ask them if the clothes are for warm or cold weather. If someone says money, ask if cash or card is better where they are heading. In the second round, give each group a slip of paper with a destination, and ask them to repeat the activity. This way participants can see the difference between planning for a trip in which they know their destination, and planning for one in which they don’t. The key point is that it’s easier to plan when everyone on your team agrees on the final destination. 2.Attit...