Customer Service Training Ideas and Activities for Busy Teams ......

1.  Road Trip

Duration: 5-10 minutes

What You’ll Need: Paper and pens

This activity is adapted from 10 Customer Service Activities To Supercharge Your Team.

Have groups of two to four get together and decide collectively what are the three best items to bring on a trip. Give them a short amount of time and then ask them to share their answers.

Afterwards, direct them into the point of specificity. If a person says clothes, for example, ask them if the clothes are for warm or cold weather. If someone says money, ask if cash or card is better where they are heading.

In the second round, give each group a slip of paper with a destination, and ask them to repeat the activity.

This way participants can see the difference between planning for a trip in which they know their destination, and planning for one in which they don’t. The key point is that it’s easier to plan when everyone on your team agrees on the final destination. 

 2.Attitude Anchors

1. Duration: 5-10 minutes
   What You’ll Need: Worksheets and pens
   The concept of an attitude anchor is an activity or thing that helps you maintain the awesome attitude you need in order to be effective in customer service.
   There are two attitude anchors: maintenance anchors, which help you maintain a positive attitude, and repair anchors, which help you fix your bad moods.
   Hand out worksheets that prompt your group to think about and write down their anchors: it may be something like exercising or drinking tea—encourage your workers to think about little things that help them elevate their moods.
   Then encourage sharing, so that everyone can borrow each other ideas if they find they are lacking in anchors.                                                                            For motivational talks please call 234862223441